Bisnis

Manajer Hospitality & Hotel

Kelola operasi hotel / properti hospitality — dari Front Office hingga Revenue Management — untuk pengalaman tamu kelas dunia di pasar pariwisata Indonesia.

Materi: 8
Perkiraan jam belajar: ±146
Kategori: 6

hospitality
hotel
front-office
revenue-management
guest-experience

Fondasi

1 materi · ±10 jam

1.Fondasi Industri Hospitality
Pemula
±10 jam
Pahami struktur industri hospitality Indonesia: rantai hotel internasional, properti lokal, OTA (Traveloka, Tiket.com, Booking), dan klasifikasi bintang.
Sumber belajar

Operasi

2 materi · ±35 jam

2.Front Office & Reservation Operations
Menengah
±20 jam
Kelola check-in / check-out, room blocking, walk-in, dan PMS modern (Opera, Cloudbeds). Tangani over-booking + room move dengan tenang.
Prasyarat:Fondasi Industri Hospitality
Sumber belajar
3.Housekeeping & Quality Standards
Menengah
±15 jam
Susun SOP room status, pengawasan staf housekeeping, brand standards (5-Star checklist), dan inspeksi rutin sebelum tamu masuk.
Prasyarat:Fondasi Industri Hospitality
Sumber belajar

F&B

1 materi · ±18 jam

4.Food & Beverage Service
Menengah
±18 jam
Operasi restoran hotel, banquet, room service. Standar kebersihan dapur (HACCP), menu engineering, dan upsell pairing wine / mocktail.
Prasyarat:Fondasi Industri Hospitality
Sumber belajar

Komersial

1 materi · ±25 jam

5.Revenue Management & Pricing Strategy
Lanjutan
±25 jam
Kuasai RevPAR, ADR, occupancy, demand forecasting, dan dynamic pricing per segmen (corporate / leisure / OTA). Channel manager + parity.
Prasyarat:Front Office & Reservation Operations
Sumber belajar

Pelanggan

1 materi · ±15 jam

6.Guest Experience & Reputation
Lanjutan
±15 jam
Personalisasi tamu (CRM hotel), service recovery untuk komplain, monitoring TripAdvisor / Google Review / Booking score, dan respon publik yang elegan.
Prasyarat:Front Office & Reservation Operations, Housekeeping & Quality Standards
Sumber belajar

Komersial

1 materi · ±18 jam

7.Hospitality Sales & MICE
Lanjutan
±18 jam
Tutup deal corporate rate, group booking, dan event MICE (Meeting / Incentive / Convention / Exhibition) — segmen yang dominan di hospitality Jakarta + Bali.
Prasyarat:Revenue Management & Pricing Strategy
Sumber belajar

Kepemimpinan

1 materi · ±25 jam

8.Leadership & General Management
Lanjutan
±25 jam
Naik ke posisi Hotel Manager / GM: P&L ownership, owner relations, brand audit, staff development, dan operasi multi-departemen.
Prasyarat:Food & Beverage Service, Guest Experience & Reputation, Hospitality Sales & MICE
Sumber belajar